Privacy Policy

999a is committed to protecting the privacy and personal data of every user who interacts with our platform. This Privacy Policy explains in clear terms what information we collect from you, why we collect it, how it is used, and the choices you have regarding your personal data. By accessing or using the 999a platform — including our cricket betting, live casino, slots, and crash game services — you agree to the practices described in this document.

This policy applies to all visitors, registered members, and players using 999a from Bangladesh and any other jurisdiction where the service is accessible. We encourage you to read this document carefully and contact our support team if you have any questions about how your data is handled.

When you create an account, use our services, or interact with our platform, we may collect the following categories of personal information:

• Identity information: Full name, date of birth, and a copy of a valid government-issued identification document for KYC verification purposes.
• Contact information: Email address, mobile phone number, and residential address (city, district, Bangladesh).
• Financial information: Mobile banking account references (bKash, Nagad, Rocket, Upay), transaction history, deposit amounts, and withdrawal records. Full payment card numbers are never stored on our servers.
• Technical information: IP address, browser type, device model, operating system version, session timestamps, and referral source.
• Behavioral information: Game history, betting preferences, session duration, pages visited, and in-platform communication logs.

We collect only the information that is necessary to provide, operate, and improve our services, or that is required by applicable legal and regulatory obligations. We do not collect sensitive personal data beyond what is required for identity verification.

The personal information we collect is used exclusively for the following legitimate purposes:

• Account management: Creating, verifying, and maintaining your 999a account, including KYC compliance and age verification to ensure all players are 21 years of age or older.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay; enabling access to cricket betting, live casino, and slots; handling bonus allocations and wagering requirement tracking.
• Fraud prevention and security: Monitoring for suspicious activity, preventing unauthorized access, complying with anti-money laundering requirements, and protecting the integrity of our platform.
• Customer support: Responding to your inquiries, resolving disputes, processing account-related requests, and providing assistance through our support channels.
• Platform improvement: Analysing usage patterns, testing new features, and optimising the overall user experience for Bangladeshi players on mobile devices.

999a does not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited and controlled circumstances:

• Service providers: Trusted technology and payment processing partners who assist in operating the platform (such as payment gateway providers handling bKash or Nagad transactions). These partners are contractually bound to handle data securely and only for the purposes specified.
• Legal compliance: When required by applicable law, court order, or competent authority, we may disclose user information to the extent necessary to comply with our legal obligations.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction, subject to equivalent privacy protections.

We require all third parties who process data on our behalf to maintain appropriate technical and organisational security measures, and to use your personal information only for the purposes we have specified. We do not authorise any partner to use your data for their own independent marketing purposes.

Deposits and withdrawals on 999a are processed through trusted mobile financial services and payment gateways. When you transact using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the sensitive payment credentials (PINs, OTPs, full card numbers) are handled directly by those respective payment processors and are never transmitted to or stored on 999a servers. We receive only a transaction reference and status confirmation to update your account balance.

Transaction records are retained as required for financial audit and responsible gaming compliance purposes. We apply industry-standard practices to safeguard all financial data associated with your account.

999a uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, and analyse how our services are used. Cookies are small text files stored in your browser. We use the following types: essential cookies (necessary for the platform to function), performance cookies (help us understand how users navigate the site), and functional cookies (remember language and display preferences).

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the platform. We do not use advertising cookies or cross-site tracking technologies that share your browsing data with external ad networks.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and the purpose for which it was collected.

When data is no longer needed for any active purpose, we will securely delete or anonymise it in accordance with our internal data management procedures. Account closure requests will be processed promptly; however, certain transaction records may be retained for the minimum period required by financial regulations.

As a user of 999a, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the email address provided in the Contact section below.

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: If any information we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligations to retain certain records.
• Right to restrict processing: You may ask us to limit how we use your data in specific situations, such as while a correction request is being reviewed.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

We will respond to all data-subject requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to protect your account security.

999a implements a range of industry-standard technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, role-based access controls for staff, and regular internal security reviews.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, we will notify affected users as required by applicable obligations. We encourage you to use a strong, unique password for your 999a account and to never share your login credentials with anyone.

999a strictly prohibits participation by any person under the age of 21. We do not knowingly collect personal data from individuals aged under 21 years. During registration, users are required to confirm their age and may be required to submit identity documents for verification. If we become aware that personal data has been collected from a user who is under the minimum age requirement, we will immediately close the account and delete the associated data. If you believe an underage person has registered on our platform, please contact us immediately at [email protected].

999a reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the 'Last updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of the platform after any changes take effect constitutes your acceptance of the revised policy.

We recommend reviewing this policy periodically to stay informed about how we protect your information. The most current version of this Privacy Policy will always be available at https://999a.bio/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 999a handles your personal data, our team is here to help. We are committed to addressing all privacy-related inquiries promptly and transparently.

You can reach our privacy support team by email at: [email protected]